To get started, you should have a Facebook business manager set up for your business and add a phone number.

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Until your business is verified by Facebook, you can respond to unlimited messages, and initiate messages up to 50 new contacts daily.

To increase the limit, your business needs to be verified by Facebook. But that is an easy process and do not worry we will help you in getting verified in 3-4 working days.

Yes, Facebook have a pricing model based on the type of conversation you make with the customers.

Rates vary based on the country.

Conversations are categorized with one of the following categories:

• Marketing — Marketing conversations include promotions or offers, informational updates, or invitations for customers to respond or take action.

• Utility — Utility conversations facilitate a specific, agreed-upon request or transaction, or update a customer about an ongoing transaction. These may include transaction confirmations, transaction updates, and/or post-purchase notifications.

• Authentication — Authentication conversations enable you to authenticate users with one-time passcodes, potentially at multiple steps in the login process (e.g., account verification, account recovery, integrity challenges).

• Service — Service conversations help you resolve customer inquiries, this type of conversation is initiated by the customer

Each WhatsApp Business Account gets 1,000 free service conversations.

More details in here Detailed WhatsApp Pricing

No, Botamation does not charge for any message or conversation you make with customer.

However there is a conversational fee charged by Facebook. Take a look at the below scenario

Illustration:

• Customer messages business asking for a product information.

• The messages shared between business and the customer for next 24 hours is considered as 1 conversation.

• Conversation are of 2 types, Business initiated and User initiated.

• Business initiated conversations are the one where business starts the conversation first with the customer.

• User initiated conversations are the one where user starts the conversation first with the business.

• First 1000 user initiated conversations in a month are free.

• If you initiate a message with a new customer or with a customer after 24 hour, then it is considered as Marketing or Utility conversation and valid for next 24 hours.

• For every Marketing or Utility conversation, charges applicable as per Facebook rate card available in here.

No limit from Botamation platform.

However there are certain limits like initially after getting your business approved in Facebook Business Manager, first few day you are allowed to broadcast only up to 1000 customers . But Facebook increases the limit day by day and you can full utilize the potential of WhatsApp broadcasting.

There are few main differences between the two,

1. Via WhatsApp app you can broadcast only to customers who have saved your contact number but via API you can reach almost anyone in the world who uses WhatsApp

2. You can take the advantage of Botamation platform features like Tags and Custom User Field to segment the audience and only target them for your promotions.

Our Essentials plan comes with 1 agent but with additional just 3$ (INR 250) you can have unlimited agents in your team with Roles and Permission controls

Yes. Facebook have certain criteria's that you must satisfy to get the eminent Green Tick.

We will assist you to get the label for you.

In Botamation, multiple agents have their dedicated inbox where they can access the conversations assigned to them, all while sharing the same contact number.

Moreover, we take it a step further by consolidating conversations from various channels such as Instagram, Messenger, WhatsApp, Telegram, and more into a single omnichannel inbox. This eliminates the need for agents to switch between multiple applications to handle customer queries.

Certainly! With Botamation, you have the advantage of complete flexibility over the pricing plan. The application intelligently adjusts the plan based on your usage, ensuring that you can use the application without any interruptions at all times. This means you don't have to worry about being locked into a rigid plan and can instead enjoy a pricing structure that aligns with your specific needs and usage patterns.

Absolutely! We understand the importance of a seamless onboarding process, and our team at Botamation is dedicated to guiding you throughout the entire setup. We will provide you with step-by-step assistance, ensuring that the implementation process is smooth and hassle-free.

Whether it's integrating with your existing systems or configuring the application to meet your specific requirements, our team will be there to support you every step of the way.

Yes! You can send a message, send a flow, set a custom field, add tag and almost everything via our robust developer REST API.

You can find the link for documentation here.